Release Notes of Invantive® Support Assistant 24.1.3-BETA

Invantive® Support Assistant

Invantive Support Assistant provides tools to get support on Invantive products. It includes various remote control tools (Teamviewer, Anydesk) as well as small utilities such as to re-enable Microsoft Office add-ins based upon Microsoft VSTO. The use of a recent Invantive Support Assistant version can be requested in case Invantive Support needs to analyze on-premises issues with Invantive software products.

These release notes describe all bug fixes and enhancements on Invantive® Support Assistant per released version. The release number consists of three elements: major version, minor version and patch version. The latest version is listed on top of the list, with older releases further down. Notes are listed per patch release for the current minor release. Changes from patch releases are bundled for previous minor releases. The release notes include all changes deemed informative for use outside the product development team. Refactoring, logging, translations and internal code-only changes are not included in these external release notes. A change is considered a bug fix when it solves a problem with previously released functionality. A change is considered an enhancement when the software change extends previously released functionality.

This software, developed by Invantive, is designed to support a variety of business and information technology data processing functions, such as accounting, financial reporting an sales reporting. It is important to note that this software is not designed, tested, or approved for use in environments where malfunction or failure could lead to life-threatening situations or severe physical or environmental damage. This includes, but is not limited to:

Users must ensure that they understand the intended use of the software and refrain from deploying it in any setting that falls outside of its designed purpose. It is the responsibility of the user to assess the suitability of the software for their intended application, especially in any scenarios that might pose a risk to life, health, or the environment.

Invantive disclaims any responsibility for damage, injury, or legal consequences resulting from the use or misuse of this software in prohibited or unintended applications.

Version: 24.1.3

Released: 17-03-2024 17:01:07 (UTC)

State: Beta

Manufacturer: Invantive Software B.V.

Brand: Invantive

Operating systems:

  • Microsoft Windows 10
  • Microsoft Windows Server 2016 (64-bit)
  • Microsoft Windows Server 2019
  • Microsoft Windows Server 2022

Memory Requirements: 500 MB


  • Requires Internet access.
  • Requires all required Operating System updates applied at most 1 month ago.
  • Installation needs administrative privileges.

Software Requirements:

  • Microsoft .NET 4.8 or higher.
  • Screen resolution 1280x1024 or higher.
  • User license for databases used and/or business applications.

Limitations: For use in service area within important safety and usage conditions.

Category: Business


Download (URL): (48 MB)

Forums (URL):

Manual (URL):

Manual (PDF):


  • Anydesk
  • TeamViewer
  • VSTO

MSI Product Name: Invantive Support Assistant 24.1

MSI Product ID: be5081cf-4378-4f25-ade8-b503577fea53

MSI Version ID: be5081cf-4378-4f25-ade8-b50301001800

Included Components:

Version 24.1.3-BETA, released 2024-03-17.

- Fix splashscreen.
- Refactor Support Assistant to support multi-language.

Bug fixes:
- Fix buttons.
- Fix language menu layout.

Version 23.1.8-BETA, released 2023-10-30.

- Extend logging by Thread ID and Task ID.
- Remove Google Analytics from Manual.

Version 22.1.205-BETA, released 2022-07-22.

- Add Elastic variables.
- Increase row count max beyond 2 billion.
- Move to .NET 4.8.
- Upgrade from .net Framework 4.7.2 to 4.8.0.

Bug fixes:
- Improve retrieving translations on BOL/Cloud.

Version 20.2.224, released 2022-01-05.

- Add timezone functionality.
- Switch to IPv6.
- Upgrade Teamviewer and Anydesk.

Version 20.1.467-BETA, released 2021-06-30.

- Make locker readonly.
- Upgrade Anydesk.
- Upgrade from Teamviewer 10 to Teamviewer 15.

Version 17.33.270-BETA, released 2019-06-04.

- Improve repair VSTO add-ins for new naming.
- Register Anydesk and Teamviewer requests on Customer Service to auto-create a ticket.
- Use .NET 4.7 auto scaling for high DPI [ITGEN-4219].

Version 17.31.6-BETA, released 2019-02-17.

- Analyze configuration for consistency.

Version 17.30.0, released 2018-11-26.

- Add diagnostics on Windows-bound Invantive RSA encryption.

Version 17.26.2, released 2018-09-06.

- Reduce memory requirement from 1500 MB to 500 MB.

Bug fixes:
- Ensure temporary executable files for TeamViewer and Anydesk are cleaned after use.

Version 17.24.16, released 2018-06-25.

- Add buttons for various Office products.
- Add icons.
- Add menus.
- Add option to remove Invantive Keychain container [ITGEN-2872].
- Include version number in window.
- Upgrade Anydesk.
- Upgrade components.
- Upgrade TeamViewer to 10.1.

Bug fixes:
- Fix given's path not supported error on moving Keychain file.
- Resiliency converting to decimal.

Version 17.10.27, released 2018-03-30.

- Publish to Chocolatey.
- Upgrade components.

Bug fixes:
- Fixed the only three places where formatting numbers was done.